{
  "reviewedOn": "2026-09-25",
  "notice": "阅读全文不等于独立证实当事人的全部说法；金额仅为历史个案。",
  "sources": {
    "washerLoad": {
      "title": "洗衣机无法脱水不到3年修4次，消费者投诉获全额退款",
      "publisher": "永康市消保委",
      "date": "2024-11-11",
      "type": "消保委调解通报",
      "url": "https://www.zj315.org/News/ArticleDetail.aspx?iIY2ISQvqOBFYIIXRD3U6g=%3D"
    },
    "washerLeak": {
      "title": "洗衣机反复维修，消保委协调解困",
      "publisher": "江阴消保委／中国质量新闻网",
      "date": "2025-05-13",
      "type": "消保委供稿",
      "url": "https://m.cqn.com.cn/ms/content/2025-05/13/content_9104913.htm"
    },
    "acTest": {
      "title": "地图App搜索家电维修乱象丛生",
      "publisher": "解放日报／上海市政府转载",
      "date": "2024-08-30",
      "type": "消保委设定故障测试报道",
      "url": "https://www.shanghai.gov.cn/nw4411/20240830/e972405c3c2842f4ae9644de4573e4b6.html"
    },
    "acImpostor": {
      "title": "空调维修“李鬼”上门，醒悟过来为时已晚",
      "publisher": "上海静安区融媒体中心",
      "date": "2025-03-25",
      "type": "消费维权典型案例",
      "url": "https://www.jingan.gov.cn/rmtzx/003001/20250325/1352eb26-b146-482c-b162-d0415bdda775.html?type=2"
    },
    "serviceThread": {
      "title": "京东家政使用有感，东哥还是规范了一些行业的",
      "publisher": "V2EX 公开讨论",
      "date": "2025-06-23",
      "type": "用户自述，未独立证实",
      "url": "https://www.v2ex.com/t/1140392"
    },
    "fridgeRepeat": {
      "title": "品牌冰箱屡修不好 消保委调解促换新",
      "publisher": "临海市消保委",
      "date": "2026-07-10",
      "type": "消保委调解通报",
      "url": "https://www.zj315.org/News/ArticleDetail.aspx?iIY2ISQvqOCxtkIV7QrMNQ=%3D"
    },
    "pricing": {
      "title": "北京实行家电维修服务明码标价（消费视窗）",
      "publisher": "人民日报",
      "date": "2023-11-29",
      "type": "记者采访的当事人经历",
      "url": "https://paper.people.com.cn/rmrbwap/html/2023-11/29/nw.D110000renmrb_20231129_1-19.htm"
    },
    "heaterDelay": {
      "title": "购买商品未索票 事后维修无保障",
      "publisher": "缙云县消保委",
      "date": "2023-04-17",
      "type": "未能达成费用分担的调解通报",
      "url": "https://www.zj315.org/News/ArticleDetail.aspx?iIY2ISQvqOAp7bOP8U3czg=%3D"
    },
    "heaterTemperature": {
      "title": "燃气热水器质量维权案",
      "publisher": "来安县消保委／安徽315",
      "date": "2016-01-26",
      "type": "消保委调解通报",
      "url": "https://ah315.cn/city/display.asp?id=116315"
    },
    "tvWeight": {
      "title": "电视机上秤后，能称出质量好坏？",
      "publisher": "上海虹口区政府／上海虹口",
      "date": "2022-12-07",
      "type": "消费调解报道",
      "url": "https://www.shhk.gov.cn/xwzx/002008/002008040/20221207/c042eefe-83de-4c7c-9ec4-c86f53ca8fdf.html"
    },
    "tvExtended": {
      "title": "2016年度铜陵市消保委受理解决消费者投诉情况分析",
      "publisher": "铜陵市消保委／安徽315",
      "date": "2017-01-03",
      "type": "消保委年度报告中的个案",
      "url": "https://ah315.cn/city/display.asp?id=119692"
    },
    "hoodShop": {
      "title": "商家售后承诺不兑现 投诉至天猫客服无回音",
      "publisher": "红网·时刻新闻",
      "date": "2015-03-12",
      "type": "记者调查，发稿时未解决",
      "url": "https://hn.rednet.cn/c/2015/03/12/4066708.htm"
    },
    "stoveSale": {
      "title": "故障维修“变”购新 消保委调解退款",
      "publisher": "玉环市消保委",
      "date": "2024-07-25",
      "type": "消保委调解通报",
      "url": "https://www.zj315.org/News/ArticleDetail.aspx?iIY2ISQvqOAIkS0tvd6bgw=%3D"
    }
  },
  "records": [
    {
      "id": "washer-load",
      "appliance": "washer",
      "source": "washerLoad",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2022—2024年，浙江永康",
      "title": "不脱水，换了测试衣物还是不行",
      "fact": "多次上门后仍不能脱水，售后用湿浴袍、浴巾测试仍未解决。",
      "cost": "购机6500元；通报记载最终退还6500元。",
      "outcome": "双方达成退款调解协议。",
      "unknown": "未公开完整型号、检修测量和确定的故障部件；U13不能据此推广到其他型号。",
      "selection": "selected",
      "reason": "有具体的复现条件，适合讲维修验收，而不止重复“留凭证”。"
    },
    {
      "id": "washer-leak",
      "appliance": "washer",
      "source": "washerLeak",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2025年4月，江苏江阴",
      "title": "修过五次，又漏水了",
      "fact": "多次维修后再次严重漏水，商家认为各次原因不同。",
      "cost": "未公开购机价及各次费用。",
      "outcome": "约定全面检修，若再出问题则换机；没有后续履行记录。",
      "unknown": "不能写成已经换新，也不能确定每次是否为同一故障。",
      "selection": "reserve",
      "reason": "可作反复报修记录的补充；结果尚为承诺。"
    },
    {
      "id": "ac-remote",
      "appliance": "air-conditioner",
      "source": "acTest",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2024年8月14—22日，上海",
      "title": "遥控器故障，报价却指向主板",
      "fact": "消保委设定遥控器故障测试，部分被测维修商虚构主板或制冷剂问题。",
      "cost": "报道列举收费680、547、400、600元；均非行情参考。",
      "outcome": "消保委约谈平台并提出整改要求。",
      "unknown": "这是受控测试，不是本站实测，也不是全行业随机样本；未追踪每笔退款。",
      "selection": "selected",
      "reason": "原始故障明确，适合解释为什么要问检测依据。"
    },
    {
      "id": "ac-identity",
      "appliance": "air-conditioner",
      "source": "acImpostor",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2024年7月，上海静安",
      "title": "以为约了官方售后",
      "fact": "当事人网上找到维修电话，付费后由品牌核实并非其工作人员。",
      "cost": "通报记载总维修费用720元，另述加液报价640元；不合并重复计价。",
      "outcome": "确认服务身份不符；原文未交代退款或修复结果。",
      "unknown": "不知道实际故障和制冷剂检测结果。",
      "selection": "reserve",
      "reason": "补充官方入口核对；不公开旧电话号码，避免误拨。"
    },
    {
      "id": "ac-positive",
      "appliance": "air-conditioner",
      "source": "serviceThread",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2025年6月，地点未披露",
      "title": "当事人接受事前解释的高空费",
      "fact": "楼主称维修前解释高空作业费，最终按明示价格更换电容。",
      "cost": "自述高空费100元、维修二百多元；未核对票据及总价关系。",
      "outcome": "楼主表示满意；没有长期回访。",
      "unknown": "用户身份、商业关系及零件诊断未独立证实。",
      "selection": "reserve",
      "reason": "保留正面自述，不能据此给平台排名。",
      "locator": "主题楼主正文"
    },
    {
      "id": "fridge-repeat",
      "appliance": "refrigerator",
      "source": "fridgeRepeat",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "购机2025年6月；通报2026年7月，浙江临海",
      "title": "修过以后，冷藏仍不稳定",
      "fact": "更换部件后问题仍在，消保委核对票据、维修记录与视频后调解。",
      "cost": "购机4600元；换机运输、拆装由商家承担。",
      "outcome": "通报记载更换同型号新冰箱。",
      "unknown": "原文前段写两次、后段写三次维修，本文统一写“多次”；没有最终故障鉴定。",
      "selection": "selected",
      "reason": "有明确处理结果，也能示范怎样处理来源矛盾。"
    },
    {
      "id": "fridge-board",
      "appliance": "refrigerator",
      "source": "pricing",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "报道于2023年11月，北京",
      "title": "主板拆下后才听到价格",
      "fact": "受访者称拆板后被报高价，换后仍不制冷。",
      "cost": "受访者称换板1200元、不换则拆装800元；均为历史个案报价。",
      "outcome": "后联系品牌售后；报道未交代最终赔付。",
      "unknown": "无公开维修单及独立鉴定，不能当作品牌或部件质量结论。",
      "selection": "reserve",
      "reason": "选题备用：开始拆机前应确认什么。"
    },
    {
      "id": "heater-delay",
      "appliance": "water-heater",
      "source": "heaterDelay",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2022年12月—2023年，浙江缙云",
      "title": "等了二十天，卡在购买日期上",
      "fact": "空气源热水器水箱故障，购买凭证、系统日期与部件配套识别产生争议。",
      "cost": "通报中维修预估3000元，并非已支付金额。",
      "outcome": "通报发布时，费用分担未达成一致。",
      "unknown": "型号及后续修复未公开；案例不能证明没有发票就一概没有售后权利。",
      "selection": "selected",
      "reason": "呈现真实未解决的处境；区分空气源、燃气、电热类型。",
      "subtype": "空气源热水器"
    },
    {
      "id": "heater-temperature",
      "appliance": "water-heater",
      "source": "heaterTemperature",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2016年1月，安徽来安",
      "title": "热水忽冷忽热，多次维修未解决",
      "fact": "消费者反映燃气热水器不恒温，多次维修后仍未解决。",
      "cost": "未公开。",
      "outcome": "调解后商家同意更换。",
      "unknown": "没有型号、测量条件、成因或后续回访；历史案例不证明当前规则。",
      "selection": "reserve",
      "reason": "材料简短，不足以写技术深稿。",
      "subtype": "燃气热水器"
    },
    {
      "id": "tv-weight",
      "appliance": "television",
      "source": "tvWeight",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "报道于2022年12月，上海虹口",
      "title": "换来的电视轻了1.3公斤",
      "fact": "多次维修后换机，消费者发现重量及生产日期疑点，商家解释欠缺佐证。",
      "cost": "原机报道为4万元；折价换为约2万元其他型号的提议未获接受，不计为实际支出。",
      "outcome": "调解结果为全额退款。",
      "unknown": "没有公开完整型号及独立质量鉴定；重量差异本身不能证明偷工减料。",
      "selection": "selected",
      "reason": "有反转但不能靠反转下结论，适合讲换机验收。",
      "subtype": "激光电视"
    },
    {
      "id": "tv-extended",
      "appliance": "television",
      "source": "tvExtended",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2011—2016年，安徽铜陵",
      "title": "换机后，原来的延保还在吗",
      "fact": "报告中的当事人换机后再遇故障，发现原延保合同含换机后终止条款。",
      "cost": "调解后加900元换约2000元电视，为当年个案。",
      "outcome": "达成加价换机方案。",
      "unknown": "完整合同未公开，不能推定同类条款均有效或法定权利随之终止。",
      "selection": "reserve",
      "reason": "延保和法定责任要区分，需要另核现行合同与法律才能展开。"
    },
    {
      "id": "hood-transparent",
      "appliance": "range-hood",
      "source": "pricing",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "报道于2023年11月，北京",
      "title": "同样花钱，为什么这次觉得值",
      "fact": "受访者称油烟机噪声经检查后选择清洗，事前有费用和抵扣说明。",
      "cost": "原文称清洗150元、抵扣30元后付120元；未展开此前30元是否另付，不推算总支出。",
      "outcome": "当事人表示满意，未披露长期回访。",
      "unknown": "油污判断来自服务人员转述，无独立诊断；不能推广为所有噪声都该清洗。",
      "selection": "selected",
      "reason": "正面案例：重点是知情选择与验收，不用低价吸引读者。"
    },
    {
      "id": "hood-shop",
      "appliance": "range-hood",
      "source": "hoodShop",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2012年购机、2014年损坏，报道于2015年3月",
      "title": "玻璃破损后，店铺已联系不上",
      "fact": "记者报道油烟机玻璃损坏后的售后争议，并联系平台追问。",
      "cost": "未公开。",
      "outcome": "截至原报道发稿未妥善解决；不是截至今日仍未解决。",
      "unknown": "缺少损坏原因鉴定与后续结果；旧平台规则不能作为现在的规则。",
      "selection": "reserve",
      "reason": "用于保存店铺、订单和承诺信息的选题，不作玻璃自爆原因分析。"
    },
    {
      "id": "stove-sale",
      "appliance": "gas-stove",
      "source": "stoveSale",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2024年4月，浙江玉环",
      "title": "报修怎么变成了买新灶",
      "fact": "通报记载未检查便以内部漏气说法推销新灶，之后另一店检测为灶头损坏。",
      "cost": "新灶1500元退还；当事人支付旧灶配件及维修费360元。",
      "outcome": "调解达成退新灶、修旧灶方案。",
      "unknown": "无公开安全检测报告及完整型号；不能据此建议今天继续用同年限旧灶。原文法律条号存在疑点，不引用。",
      "selection": "selected",
      "reason": "把立即处理安全风险和是否购买新机两件事说清楚。"
    },
    {
      "id": "stove-bargain",
      "appliance": "gas-stove",
      "source": "serviceThread",
      "readStatus": "full-text-read",
      "reviewedOn": "2026-09-25",
      "model": "原文未披露完整型号",
      "event": "2025年6月，地点未披露",
      "title": "维修报价从500谈到100的自述",
      "fact": "第26条回复称燃气灶维修报价经议价下降。",
      "cost": "用户自述500元变100元，缺票据；不采用其利润猜测。",
      "outcome": "未交代修什么、是否长期修复或安全检测。",
      "unknown": "单方自述且资料太少，价格差不能证明欺诈。",
      "selection": "reserve",
      "reason": "仅保留选题线索，不写成维修案例结论。",
      "locator": "第26条回复"
    }
  ]
}